Card problem? Fix it fast.
Most issues take a minute to sort. Here are the common ones — and a real human if you need one.
Payment declined
Check your balance covers the amount plus the 1% fee, and that the merchant allows virtual cards.
Card not showing
Make sure your top-up is confirmed — a card is issued once your balance is funded.
Apple / Google Pay
Add the card to your wallet using the details in the app. Contactless works instantly.
Talk to a human
Still stuck? Message us on Telegram — our team replies in minutes, 24/7.
Card not working? Quick fixes
Most card problems come down to a few things: a balance that has not confirmed yet, a merchant that blocks prepaid or crypto cards, or a card not yet added to Apple Pay or Google Pay. Each takes a minute to check.
If a payment is declined, confirm your balance has landed, add the card to a mobile wallet, and check the merchant accepts virtual cards. Still stuck? Message our Telegram support and a human will sort it out.
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