Help Center

Fizardus is a virtual crypto card service. You top up your account with USDT and receive a real virtual bank card that works at any online store and many ATMs worldwide. Everything is managed through our Telegram bot — no banks, no paperwork.

We do not require identity documents (passport, ID card, selfie). Instead, we ask a short questionnaire about your intended card use. That's it — no KYC documents.

Fizardus is available to users globally, except residents of sanctioned jurisdictions (e.g. North Korea, Iran, Cuba, Russia, Belarus). The cards themselves are issued in specific countries (Estonia, Spain, Poland, UK, Thailand, Bali) and work at merchants worldwide.

No. Fizardus cards cannot be used in Russia, Belarus, or other sanctioned countries. Both online purchases and ATM withdrawals are blocked in these regions. Attempts to top up or activate from sanctioned countries are also rejected.

In the bot, tap Top Up. Select the network you want to send from (TRC20, ERC20, BEP20, and others). You'll receive a unique deposit address. Send USDT to that address — once confirmed on-chain, your Fizardus balance is credited automatically.

We support TRC20 (Tron), ERC20 (Ethereum), BEP20 (BSC), and other networks shown in the bot at the time of top-up. The full list may expand over time. Always use the exact network shown — sending on the wrong network will result in lost funds.

Typically 1–5 minutes for TRC20, 5–20 minutes for ERC20 depending on network congestion. Once the transaction is confirmed on-chain, your balance is updated and you receive a notification in the bot.

Yes. The minimum top-up amount varies by network and is shown in the bot when you create a top-up request. Network fees are covered by the exchange, not separately charged to you.

First, check the transaction on a blockchain explorer to confirm it has been broadcast. If it's confirmed on-chain but not reflected in the bot after 30 minutes, contact support at @Fizardus_bot with your transaction hash (TXID).

Yes, you can cancel a pending top-up in the bot before you have sent any funds. Once you have sent USDT to the deposit address, the transaction cannot be reversed — it is processed on-chain.

We currently offer virtual cards from 6 countries:

• 🇪🇪 Estonia (EUR) — Visa/MC, Apple & Google Pay
• 🇪🇸 Spain (EUR) — Visa/MC, Apple & Google Pay
• 🇵🇱 Poland (EUR) — Visa/MC, ATM withdrawals
• 🇬🇧 United Kingdom (GBP) — Visa/MC
• 🇹🇭 Thailand (THB) — Visa/MC, Apple & Google Pay, ATM
• 🇮🇩 Bali / Indonesia (IDR) — Visa/MC, Apple & Google Pay, ATM

More countries are being added. Check the bot for the latest list.

Card details are issued manually by our team and typically sent within a few hours during business hours. In some cases it may take up to 24 hours. You will receive a Telegram notification as soon as your card is ready.

Yes. The issuance fee for your first card is waived as part of our welcome offer. Note that you still need to top up your balance to meet the minimum balance requirement for your chosen card. The minimum balance stays in your account — it is not a fee.

Some card products require a minimum USDT balance to be maintained while the card is active. This amount is frozen on your account (not spent) and is returned if the card is closed. The minimum balance for each card is shown in the bot before you order.

Yes. You can order cards from multiple countries if you have sufficient balance. Each card (after the first) requires an issuance fee. All your cards are visible in the bot's card management section.

Select cards support Apple Pay and Google Pay (Estonia, Spain, Thailand, Bali). The card detail screen in the bot shows whether your specific card supports digital wallets.

ATM withdrawals are supported on Spain, Poland, UK, Thailand, and Bali cards, with a fee of 1–2% depending on the card. Only Estonia cards do not support ATM withdrawals. Check the card details in the bot for the exact limit and fee.

Common reasons for a declined transaction:

• Merchant is in a blocked category (gambling, sanctioned country)
• Transaction exceeds the card's single-transaction or monthly limit
• Card is frozen — check the card status in the bot
• Insufficient card balance (you need to top up)
• Merchant does not accept virtual/prepaid cards

If the issue persists after ruling out these reasons, contact @Fizardus_bot.

Open the card details in the bot, tap the card, and use the Freeze/Unfreeze action. Freezing blocks all new transactions while keeping your card data intact. You can unfreeze at any time.

Fees vary by card product. Typical fees include:

• Issuance fee — one-time fee to open a card (free for first card)
• Top-up fee — ~1% of the top-up amount (varies by card)
• Monthly fee — some cards have a small monthly maintenance fee
• ATM fee — ~1–2% per withdrawal (ATM-enabled cards only)
• Inactivity fee — applied if the card is unused for an extended period

The full fee schedule for each card is shown in the bot before you order.

If you spend in a currency different from your card's base currency (e.g. spending USD on an EUR card), a conversion fee applies. The rate is set by the card issuer and is shown in the card details. Typically it is 1–2% above the mid-market rate.

Yes! Share your referral link from the bot. When someone tops up via your link, you earn a bonus on their first top-up. Find your referral link in the bot's main menu.

Your balance is shown on the main screen of the Fizardus miniapp (opened from the bot) and also on the bot's home menu. The balance shows available USDT — any amounts frozen for card orders are shown separately.

Withdrawals are not currently available directly from the bot. If you need to withdraw your balance, contact support at @Fizardus_bot and we will handle it manually.

Yes. Contact us at @Fizardus_bot to request account deletion. We will close your account and remove your personal data within 30 days. Any remaining balance will be discussed on a case-by-case basis.

Your Fizardus account is tied to your Telegram ID. If you recover your original Telegram account, your Fizardus account will be accessible again. If you permanently lost your Telegram account, contact us — we may be able to assist depending on the circumstances.

Card details are transmitted via Telegram's end-to-end encrypted infrastructure and stored encrypted on our servers. CVV is not shown by default in the miniapp — you must tap "Show" to reveal it. Never share your card details with anyone.

Immediately freeze your card via the bot (Card → Freeze). Then contact support at @Fizardus_bot to report the incident. Our team can assist with investigating unauthorised transactions and issuing a replacement card if needed.

Never. Fizardus will never ask for your wallet seed phrase, private key, or passwords. If anyone claiming to be Fizardus support asks for this information, it is a scam — report it and do not share anything.